West Somerset Railway

FAQs


  • How do I use my DigiTickets?

    You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.

    When you arrive, please present your ticket on either your smart phone or present a printed copy on the train.  If you don’t have a smart phone or a printer, please contact the railway direct where further arrangements can be made.

  • Do you issue refunds?

    There will be no refunds offered for unused tickets. Depending on circumstance a standard day rover ticket may be exchanged for use at a later date. Refunds are only considered when the West Somerset Railway PLC are unable to run a service.

  • What happens when I buy a ticket online?

    On completion of your order, you will be emailed a DigiTicket containing a barcode and a booking reference number.  Present this ticket on arrival, or if you don’t have a printer, please bring them on the a smartphone.

  • Where do I go upon arrival? / Where is the Fast Track desk?

    On arrival please get straight on the train and present your tickets to the ticket inspector when requested.

  • I don't have a printer...

    Then you may bring your confirmation on a smartphone.

  • How long will I be in the activity / event last for?

    Depends on your journey, please see our timetable on our website for more details.

  • What time should I arrive?

    It is advised to arrive 30 minutes before your train departure time.

  • Is Car Parking available?

    Car parking is available at key stations, some of which are pay and display. We have limited free parking at Bishops Lydeard, Crowcombe Heathfield, Stogumber, Williton, and Dunster. There are pay and display car parks at  Watchet and Minehead.

  • Can I make group bookings online?

    To ensure that all your group requirements are met, we require all group bookings to be made by telephone on 01643 700398. Group bookings must be made no later than 7 days in advance of travel.

  • Is there wheelchair access?

    We have disabled access on all of our services, if you are concerned about accessibility then please contact us on 01643 704996.

  • Can I purchase a ticket in-store or on the day.

    You may purchase tickets on the day however we do offer some discounts for advanced bookings online bookings.

  • Do you have Toilets available?

    Toilets are available at most stations and on some of our services and on some of our services.