50th Anniversary Weekend

We value our passengers and want to ensure that everyone has a wonderful day out with us. Therefore, passengers with accessible needs who require carers to travel with them, are entitled to free registered carer tickets.

You can reserve your free carer tickets online when purchasing your tickets for travel or from the booking office on the day, please note we have a limited number of accessible spaces on our services for wheelchair passengers.

When you arrive for yourdays travel, please ensure you have one of the following with you, this will need to be shown to the travelling ticket inspector along with your ticket on board the train, or at the booking office when buying your tickets on the day.

• Entitlement to Disability Living Allowance or Personal Independent Payments PIP either by way of a letter or allowance book.
• Attendance allowance or carers allowance letter of award.
• Incapacity Benefit Books, or letter notifying the recipient that the benefit has been awarded incapacity benefit, Employment and Support Allowance (ESA), Disability Student Allowance (DSA), or DID card (UK Disabled Card)
• A valid blue badge
• In the case of visual impairment, a registration card known as the BD8 or a certificate of Visual Impairment (CVI)
• Credibility Access Card with the carer companion symbol.
• An international equivalent to the above.

Failure to supply one of the above on board the train will result in the carer being charged the full on the day fare.

If you have any questions about an item that you can supply or would like help to purchase your tickets please contact the office on 01643 704996 where one of the team will be able to help.

Terms and Conditions

Ticket Terms and Conditions

1. This ticket is issued subject to the Rules and Regulations of the West Somerset Railway PLC. Full details are available on request.

2. Please check your tickets as mistakes cannot be rectified.

3. It is the responsibility of the ticket holder to ascertain whether a service has been cancelled and the date and time of any rearranged service. If a service is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the West Somerset Railway PLC. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of travel.

4. The management reserves the right to refuse admission should patrons breach any Rules and Regulations of the West Somerset Railway PLC. The management may on occasions have to conduct security searches to ensure the safety of the patrons.

5. A £5 administration fee per booking will be charged for any subsequent booking alterations this means administration changes. We are unable to make date changes to your booking. No refunds will be given once tickets are issued. The Management cannot be held responsible for any tickets which are lost or stolen. West Somerset Railway PLC reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.

6. The West Somerset Railway PLC operates a No Smoking policy this includes e-cigarettes.

7. The unauthorized use of photographic and recording equipment for public use is prohibited.

8. The West Somerset Railway PLC accepts no responsibility for any personal property.

9. Ticket holders consent to filming and sound recording as visitors.

10. If a service is rescheduled, ticket holders will be offered tickets to the rescheduled service, equivalent to the face value of the ticket. If a service is cancelled, ticket holders will be offered travel on an alternative service (subject to availability) up to the value on the ticket.

11. Purchase of a ticket does not guarantee a seat unless otherwise stated.

12. All of these terms and conditions are governed by English Law.

13. The ticket holder must comply with all relevant statutes, safety announcements and West Somerset Railway PLC regulations whilst visiting the railway.

14. Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the railway to refuse to carry you as a passenger.

15. Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

Conditions of Carriage for Bicycles, Perambulators and Animals - Conditions of Carriage - Part 2, Section 4

4. Additional Conditions applicable to Bicycles, Perambulators and Animals

• a) Passengers may take with them by train, bicycles, perambulators, push chairs, cats, dogs, or other small and inoffensive animals and birds and such articles as the Company may from time to time permit to be taken on payment of extra charges as applicable and providing the Company has suitable accommodation. These are carried at the company's discretion and their decision is final.
• b) Animals are not allowed upon passenger's seating accommodation. They must remain on the floor at all times.
• c) For reasons of hygiene, animals are not permitted in catering vehicles or in any carriage where pre-booked catering is being served. This condition will not apply to assistance dogs accompanying registered persons.