Santa Express from Minehead

Important Travel Information
This service departs from Minehead Station on the West Somerset Railway. Full travel and arrival information will be included with your tickets and confirmation email. Please read this information carefully to ensure you arrive at the correct departure point in plenty of time.

Due to the popularity of our festive services, we cannot guarantee accommodation on an alternative departure if you miss your train or arrive at the wrong station.

Additional snacks and beverages will be available from the café at Minehead.

Terms and Conditions for Santa Express

DIRECTIONS AND PARKING

Postcode for Sat Nav: TA24 5BG

Minehead Station is where your Santa Express journey begins.

Please be aware that there is council owned pay and display car park outside Minehead station

UPON ARRIVAL

Please allow adequate time for your journey to Minehead – we expect trains to be very close to capacity if not fully booked so if you miss your train, it will be very unlikely we would be able to find you a space on another. We advise that you would aim to arrive at the station at least 45 minutes before your train departure time.

There is a Pay and Display Council owned car park next to Minehead Station, where the event begins.

THINGS TO LET US KNOW

We have four spaces per train for non-transferable wheelchair passengers there are specific tickets which should have been purchased for these spaces and this will be indicated on your ticket, failure to  book the correct ticket may not be able to be rectified if the accessible spaces have been filled.

If you have additional access requirements but do not require an accessible space, please also let us know so we can seat you in the closest carriage to the guards van which will have the access ramp.

The seating plans are being arranged in advance so please also let us know within 10 working days of making your booking if there is another party who have booked separately that you would like to sit with. We will be unable to move groups around on the day. If you have made two bookings in the same name, we will put these together on the plans, you do not need to notify us. If you would like to contact us about your booking for one of the reasons above, or for another – please call 01643 704996.

DOGS

No dogs will be permitted on our Santa Express trains except assistance dogs.  If you have an assistance dog you must add the dog to the notes when making your booking or call us on 01643 704996 after your booking has been made and we will add your assistance dog to your booking. 

TOILETS

There are toilets located on Minehead Station, these are the only toilets at the station. Train toilets will be for ‘emergencies’ only and subject to availability!

CHECK-IN

Upon arrival, you will need to show your digi-ticket at the check in desk. Check in will be sign posted. If you are not able to print your confirmation email, please make sure you have it visible on your tablet or phone. You will then be given your table number. If you have pre-booked goodie bags or hot chocolate, you will be advised where to collect these as you check in.

There will be no catering available to purchase on the train. However there will be a shop and café open on Minehead Station.

BUGGIES

There will be no buggies or pushchairs permitted on the train due to limited space. Please leave these in your car.

WHAT TO BRING

Please wrap up warm. The train will be heated but please wear warm clothes just in case.

Seasons Greetings from all of us at West Somerset Railway

Terms and Conditions of Purchase

You have agreed to our standard terms and conditions by purchasing your ticket and checking the box to say that you accept them.

You are aware that your service starts at MINEHEAD STATION. If you turn up at the wrong station, we are unable to accommodate you on any other service.  

Our terms and conditions can be found on our website here https://www.west-somerset-railway.co.uk/terms-and-conditions.

1.       If you do not wish to be bound by these Terms and Conditions, your tickets should be returned to us within 10 days of receipt

2.       Please check your tickets upon receipt and advise us promptly of any errors. Errors cannot be rectified on the day of your visit.

3.      The contract of tickets acceptance will be governed by English Law and subject to the jurisdiction of the English Courts.

4.      Santa Express services must be pre-booked.

5.      Tickets are strictly non-transferable. You cannot transfer or amend your tickets after booking.

6.      It is advised to arrive at Minehead station 45 minutes before your selected departure time. If you miss your train for any reason, you may not be able to transfer to another service as seats will most likely not be available.

7.      Limited parking for visitors will be available as stated above in the ticket information.

8.      We will not take responsibility for delay or non-attendance by you, caused by bad weather, traffic conditions or any other factors that delay your arrival at the station.

9.       Pets are not allowed on Santa Express services. Assistance dogs are, however, accepted.

10.  We retain the right to alter, cancel and suspend the service for safety or other operational reasons. In this instance, we will offer you an alternative service of similar value.

11.     Payments for tickets must be made in full, at the time of booking.

12.   We reserve the right to refuse any booking for reasons we consider necessary.

13.   We will not be held responsible for any loss or damage to any vehicle, clothing or personal belongings during your visit. Any found lost property will be held at Minehead Information Office for 1 week, after this time items will be disposed of.

14.   Only limited seating is available on the train for passengers who have restricted mobility. Wheelchair spaces can be pre-booked on a first come first serve basis.

15.   Buggies and pushchairs will not be permitted to travel on the Santa Express  services.

16.  Refunds will only be issued if a service is cancelled by us and it is not possible to rearrange you on to another Santa Express service. Refunds will not be issued for any other reason.

17.   This ticket is issued subject to the Rules and Regulations of the West Somerset Railway PLC. Full details are available on request.

18.   It is the responsibility of the ticket holder to ascertain whether a service has been cancelled and the date and time of any rearranged service. If a service is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the West Somerset Railway PLC.

19.   The management reserves the right to refuse admission should patrons breach any Rules and Regulations of the West Somerset Railway PLC. The management may on occasions have to conduct security searches to ensure the safety of the patrons.

20.  The Management cannot be held responsible for any tickets which are lost or stolen. West Somerset Railway PLC reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.

21.   The West Somerset Railway PLC operates a No Smoking policy. This includes e-cigarettes.

22.  The unauthorized use of photographic and recording equipment for public use is prohibited.

23.  The West Somerset Railway PLC accepts no responsibility for any personal property.

24.  Ticket holders consent to filming and sound recording as visitors.