West Somerset Railway

FAQs


  • How do I book tickets through the website?

    To book tickets, please use the 'Events and Experiences' tab on the website where you will have various options. For standard travel, please select our 'rover ticket' page.

  • What time should I arrive at the Station?

    On the date of travel please arrive at no earlier than 45 minutes before your train is due to leave. If you hold tickets please continue on to the platformn, if you need to buy tickets please visit the booking office. 

  • I hold Rover tickets that were won in a raffle or given to me in 2020 or previously can I use them in 2022??

    Due to us offering fixed excursions only in 2021 Rover tickets were not valid last year. However, this year we have reintroduced rover tickets, so you will be able to use your tickets to travel on any of our red, blue or yellow timetable days in 2022. 

  • Can I bring a group booking to the railway in 2022?

    Yes, please call 01643 700398 to book your group visit, or to ask for further information. 

    Your group booking is only confirmed once full payment has been made. 

  • Can I buy tickets on the day in 2022?

    You can purchase tickets on the day of travel from the booking office or on board the train.

  • Can I buy individual tickets in 2022?

    Due to the easing of restrictions, we are now able to offer indivual tickets for adults and children.

  • Are there additional discounts available this year?

    We have kept the price as low as possible for our services this year, and therefore there are no further discounts available. 

  • How do I use my DigiTickets?

    You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.

    When you arrive, please present your ticket on either your smart phone or present a printed copy to the booking office staff.  If you don’t have a smart phone or a printer, please contact the railway direct where further arrangements can be made.

  • Will I be able to get on or off the train at intermediate stations?

    Yes, we will now be stopping at all stations. Please note, Donifort Halt is a request stop.

  • Do you issue refunds?

    There will be no refunds offered for unused tickets. Depending on circumstance, tickets may be exchanged for use at a later date. Refunds are only considered when the West Somerset Railway PLC are unable to run a service.

  • What happens when I buy a ticket online?

    On completion of your order, you will be emailed a DigiTicket containing a barcode and a booking reference number.  Present this ticket on arrival, or if you don’t have a printer, please bring them on the a smartphone.

  • I don't have a printer...

    Then you may bring your confirmation on a smartphone.