West Somerset Railway

FAQs


  • How do I book tickets through the website?

    To book tickets, please use tthe 'Events and Experiences' tab on the website where you will have various options. If you wish to book travel only tickets then please select either the Bishops Lydeard or Minehead Explorer tabs depending on which end of the line you would like to travel from.

  • I have been expecting a call but not heard anything yet, what should I do?

    We are receiving a high volume of calls and are doing our best to keep up to date we will call you back as soon as possible. If it has been over 48 hours since you called and you have not heard back from us please call us again on 01643 704996. 

  • What time should I arrive at the Station?

    On the date of travel please arrive at no earlier than 45 minutes before your train is due to leave. If you hold tickets please continue on to the platformn, if you need to buy tickets please visit the booking office. 

  • I hold Rover tickets that were won in a raffle or given to me in 2020 or previously can I use them in 2021?

    Due to us offering fixed excursions only in 2021 Rover tickets will not be valid on our services this year.

    Please keep hold of them and we are hoping that rover travel will be reintroduced in 2022. If you would like to travel with us before next year, we are able to exchanged your rover tickets for a fixed return ticket - please give us a call on 1643 704996 weekdays 9-5 and will arrange this for you.

  • Can I bring a group booking to the railway in 2021?

    Yes, group bookings can still be accepted however availability is limited.

    Your group booking is only confirmed once full payment has been made. We will make you aware of provisional bookings that we hold by sending a confirmation letter, if you do not have a confirmation letter, then we are not aware of your booking with us and you will need to call us on 01643 704996. 

  • Can I buy tickets on the day in 2021?

    It is advisable to book tickets in advance of travel as we have limited capacity on the train, however, if there are any remaing tickets available these can be purchased on the day from our booking offices booking office. For track and trace purposes we will need to take your personal details to allow you access.  

  • Can I buy individual tickets in 2021?

    Due to the easing of restrictions, we are now able to offer indivual tickets for adults and children.

  • Are there additional discounts available this year?

    We have kept the price as low as possible for our services this year, and therefore there are no further discounts available. 

  • I had tickets for 2020 which I couldn't use, can I use them this year?

    We are currently in the process of contacting ticket holders from last year via email with the options available to you for travel this year. If you would like to give us a call for us to arrange 2021 tickets, please call  01643 704996 and we will b e happy to help.

  • How do I use my DigiTickets?

    You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.

    When you arrive, please present your ticket on either your smart phone or present a printed copy on the train.  If you don’t have a smart phone or a printer, please contact the railway direct where further arrangements can be made.

  • Will I be able to get on or off the train at intermediate stations?

    Yes - due to the ease of restrictions, we will now be stopping at all stations except Doniford Holt, Washford and Minehead. 

  • Do you issue refunds?

    There will be no refunds offered for unused tickets. Depending on circumstance, tickets may be exchanged for use at a later date. Refunds are only considered when the West Somerset Railway PLC are unable to run a service.