West Somerset Railway

Online Tickets

  • How do I use my DigiTickets?

    You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.

    When you arrive, please present your ticket on either your smart phone or present a printed copy to the booking office staff.  If you don’t have a smart phone or a printer, please contact the railway direct where further arrangements can be made.

  • Do you issue refunds?

    There will be no refunds offered for unused tickets. Depending on circumstance, tickets may be exchanged for use at a later date. Refunds are only considered when the West Somerset Railway PLC are unable to run a service.

  • What happens when I buy a ticket online?

    On completion of your order, you will be emailed a DigiTicket containing a barcode and a booking reference number.  Present this ticket on arrival, or if you don’t have a printer, please bring them on the a smartphone.

  • I don't have a printer...

    Then you may bring your confirmation on a smartphone.

  • How long will I be in the activity / event last for?

    Depends on your journey, please see our timetable on our website for more details.