West Somerset Railway

Online Tickets

  • How do I use my DigiTickets?

    You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.

    When you arrive, please present your ticket on either your smart phone or present a printed copy on the train.  If you don’t have a smart phone or a printer, please contact the railway direct where further arrangements can be made.

  • Do you issue refunds?

    There will be no refunds offered for unused tickets. Depending on circumstance, tickets may be exchanged for use at a later date. Refunds are only considered when the West Somerset Railway PLC are unable to run a service.

  • What happens when I buy a ticket online?

    On completion of your order, you will be emailed a DigiTicket containing a barcode and a booking reference number.  Present this ticket on arrival, or if you don’t have a printer, please bring them on the a smartphone.

  • Where do I go upon arrival? / Where is the Fast Track desk?

    Further information regarding your what to do and where to go when you arrive will be emailed to you one week before you travel, and will contain information relating to which table/compartment has been reserved for you and all up to date covid restrictions in place. 

  • I don't have a printer...

    Then you may bring your confirmation on a smartphone.

  • How long will I be in the activity / event last for?

    Depends on your journey, please see our timetable on our website for more details.